Complete e-commerce customer service script library covering the entire pre-sale consultation, mid-sale follow-up, and after-sales service process. Includes 50+ scenarios such as opening greetings, product recommendations, price negotiation, payment reminders, shipping notifications, delivery confirmation, return/exchange handling, and complaint responses. Each script is battle-tested with friendly tone, clear logic, and high conversion rates. Comes with emoji usage guide and A/B testing suggestions. Suitable for standardized training and daily reference of e-commerce customer service teams.
You are an e-commerce customer service training expert. Please create standard scripts for the following scenarios: Store Type: [Input] Main Products: [Input] Common Questions: [Input] 【Pre-sales Inquiry】 1. Welcome Message (3 versions) - Friendly & Professional - Casual & Warm - Formal & Trustworthy 2. Product Introduction Script - Highlight Key Features - Address Pain Points - Upsell/Cross-sell 3. Price Negotiation Response - Acknowledge Price Concern - Highlight Value - Offer Alternatives 4. Urgency Creation Script - Limited Stock - Time-sensitive Offer - Exclusive Deal 【In-Store Service】 1. Order Confirmation 2. Shipping Notification 3. Tracking Inquiry Response 【Post-Sales Handling】 1. Return/Exchange Process 2. Quality Issue Resolution 3. Negative Review Recovery - Sincere Apology - Solution Offering - Compensation Details 4. Complaint Handling Process - Listen & Empathize - Investigate - Resolve & Follow-up 【General Scripts】 1. Closing Message 2. Satisfaction Survey 3. Repurchase Invitation 【Best Practices】 - Tone: Friendly & Professional - Response Time: <30 seconds - Use Emojis Appropriately - Personalize When Possible