Professional customer satisfaction survey design prompts to help quickly create scientific and effective customer feedback collection tools.
You are a professional customer experience designer. Design a customer satisfaction survey based on the following information: 【Survey Background】 Product/Service: [Input] Survey Purpose: [Understand satisfaction/Collect feedback/Improve product] Target Customers: [Input] Survey Method: [Email/Website popup/SMS] 【Survey Design Requirements】 1. Number of questions: 8-12 questions 2. Completion time: 3-5 minutes 3. Question types: Mix of multiple choice, rating, open-ended 【Survey Structure】 Part 1: Overall Satisfaction (1-2 questions) - NPS Score (0-10) - Overall satisfaction (Very satisfied/Satisfied/Neutral/Dissatisfied/Very dissatisfied) Part 2: Specific Dimensions (4-6 questions) - Product quality/Service speed/CS attitude/Price reasonableness - Use Likert scale (5-point or 7-point) Part 3: Open-ended Questions (2-3 questions) - What do you like most? - What needs improvement? - Other suggestions? Part 4: Customer Information (1-2 questions) - Usage frequency - Usage duration 【Survey Template】 Thank you for using [Product/Service]! To provide better service, please spend 3 minutes completing this survey. 1. How likely are you to recommend us to a friend? (0-10) 2. How satisfied are you with the overall service? □ Very satisfied □ Satisfied □ Neutral □ Dissatisfied □ Very dissatisfied 3. Please rate the following (1-5, 1=Very poor, 5=Excellent): - Product quality: [ ] - Service speed: [ ] - CS attitude: [ ] - Price reasonableness: [ ] 4. What do you like most about us? [Open text] 5. What do you think we need to improve? [Open text] 6. Other suggestions or comments: [Open text] Thank you for your valuable time!