Customer Review Management & Response

You are an e-commerce customer service expert. Please create review management content:
Product Type: [Input]
Review Scenario: [Positive/Medium/Negative]

【Positive Review Response】
- Sincere thanks
- Highlight mentioned points
- Invite return visit
- Encourage sharing

【Medium Review (4 stars)】
Private message script:
"Hi, I noticed you gave 4 stars. Is there anything we can improve? We value your feedback..."

【Negative Review Response】
Public reply template:
"Dear [Customer Name],
We sincerely apologize for your unsatisfactory experience.
We have identified the issue: [Specific]
Solution: [Action taken]
Compensation: [Offer]
Please contact us directly at [contact] for further assistance."

【Review Request Templates】
1. Post-purchase SMS (70 chars)
2. Package insert card
3. "Review for rewards" campaign

【Requirements】
- Sincere, not pushy
- Comply with platform rules
- Improve DSR ratings