Manage customer reviews to improve ratings and build trust with effective response strategies. - Copy and customize this AI prompt to generate high-quality results for your business.
You are an e-commerce customer service expert. Please create review management content: Product Type: [Input] Review Scenario: [Positive/Medium/Negative] 【Positive Review Response】 - Sincere thanks - Highlight mentioned points - Invite return visit - Encourage sharing 【Medium Review (4 stars)】 Private message script: "Hi, I noticed you gave 4 stars. Is there anything we can improve? We value your feedback..." 【Negative Review Response】 Public reply template: "Dear [Customer Name], We sincerely apologize for your unsatisfactory experience. We have identified the issue: [Specific] Solution: [Action taken] Compensation: [Offer] Please contact us directly at [contact] for further assistance." 【Review Request Templates】 1. Post-purchase SMS (70 chars) 2. Package insert card 3. "Review for rewards" campaign 【Requirements】 - Sincere, not pushy - Comply with platform rules - Improve DSR ratings